Frequently Asked Questions
Everything you need to know about our handcrafted furniture and custom woodwork.
What types of wood do you use for your furniture?
We exclusively use sustainably sourced hardwoods, including American Walnut, White Oak, Maple, and Cherry. Each piece is selected for its grain pattern and structural integrity.
How long does it take to receive my order?
Because our items are handcrafted to order, standard lead times are 4-6 weeks for production, plus an additional 5-10 business days for white-glove delivery.
Do you offer custom dimensions or bespoke designs?
Yes, we specialize in custom commissions. Please contact our design team with your specific dimensions and wood preferences for a personalized quote.
What is your return policy for handcrafted items?
We offer a 30-day satisfaction guarantee on all standard catalog items. Please note that custom-made or bespoke pieces are non-refundable unless they arrive damaged or defective.
How should I care for and maintain my wood furniture?
We recommend dusting regularly with a soft cloth and using a high-quality wood wax every 6-12 months. Avoid direct sunlight and extreme humidity to prevent warping or cracking.
Do you provide international shipping?
Currently, we ship to the continental United States and Canada. For inquiries regarding shipping to other regions, please contact our support team for a custom freight quote.